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FSTL Customer Satisfaction Survey
Date of Survey
Date of Service
Work Order No(s)
Company
Responder
Email
Instructions: Please use the rating scale below to indicate your level of satisfaction with FSTL.
A.Courtesy, Competency, and Professionalism of the FSTL Staff?
Excellent
Good
Fair
Poor
B. Timely Scheduling and on-time completion of your test?
Excellent
Good
Fair
Poor
C. Quality and thoroughness of services provided?
Excellent
Good
Fair
Poor
D. Thoroughness, accuracy, and delivery of test reports?
Excellent
Good
Fair
Poor
E. Clarity and completeness of test reports?
Excellent
Good
Fair
Poor
F. Your confidence level in the validity of the test results?
Excellent
Good
Fair
Poor
G. Overall, how would you rate the service you received at FSTL?
Excellent
Good
Fair
Poor
Additional Comments
What could we have done to serve your needs better?
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